Frequently Asked Questions
What are the festival opening times?
Friday, 13 July
Campsite opens from 12:00
Gates open at 17:00
Last orders at 00:30
After party finishes at 01:00
Saturday, 14 July
Gates open at 12:00
Last orders at 00:30
After party ends at 01:00
Sunday, 15 July
Gates open at 12:00
Last orders at 23:00
Festival closes at 23:30
Monday, 16 July
Campers offsite by 10:00
Where does the Brentwood Festival take place?
We are located only a few miles from Junction 28 of the M25. There are excellent links from Brentwood and Shenfield train stations. Stansted, Southend and London City airports are all close by.
How do I get my tickets?
Once you’ve ordered your tickets via Eventbrite, they will be sent immediately to the email address you input on the checkout screen. Alternatively, you can open the tickets using the Eventbrite app if you have a registered account with Eventbrite.
If your e-tickets are not in your inbox, then doublecheck your spam folder. The subject heading of your confirmation email will say “Your Tickets for Brentwood Festival 2018“.
If your e-tickets haven’t arrived then please fill in our simple resend request form and we’ll get back to you within 72 hours with a response.
Is there parking at the festival?
Yes, we have plenty of parking on site.
What are your security procedures?
We take your safety very seriously and have taken the following guidance from police and our security team:
- Bags may be checked on entry and re-entry
- Body searches may be conducted on entry and re-entry
- All pushchairs may be checked on entry and re-entry
- Vehicles may be searched on arrival
- Tents, caravans and motorhomes may be searched on the campsite
You can help improve the security of the festival and move through the queues faster by not bringing bags or rucksacks unless absolutely necessary.
We also have a banned item list, which includes the following:
- No outside food or drink
- Any items which the organisers or security consider may be used in an illegal or offensive manner; e.g., weapons or drugs
- Fireworks, Chinese/flying lanterns, flares, drones and the burning of plastics
We hope that you will help us remain vigilant and report any suspicious activity to any member of the festival team immediately. We need for you to be our extra eyes and ears!
Whilst we would prefer not to have to remove anyone from the festival, we reserve the right to ask individuals to leave and not return to the premises.
Should you have any questions or would like to report any information prior to the festival, please email us on email@example.com.
What are your campsite provisions?
Our campsite will open from 12:00 on Friday, 13 July.
We welcome campers bringing tents, caravans or motorhomes of any size.
Please note that there is no electricity on site.
We will provide a free water tap, toilet block and waste water disposal point.
Showers are available at the nearby Brentwood Centre for an additional fee of £3pp. The walk to the Centre is approximately 5 minutes from the campsite.
Campers may bring a personal allowance of food and drink to consume on the campsite. NO outside food or drink can be brought into the main festival grounds.
NO disposable BBQs or fires allowed on the festival campsite.
You may bring a small camping stove with camping gas canisters (up to 2.7 kg in gas weight), which must be used outside your tent.
Glass is allowed on the campsite.
You will be able to move your vehicle during the festival.
Only festivalgoers with camping wristbands will be allowed into the campsite.
We ask that you be respectful of your neighbours at all times.
Is there a festival phone number?
However, you may use our contact form to get in touch.
Can I bring my own food and drink to the festival?
No, all food and drink must be bought onsite*
We will have a wide variety of food and drink to cater for all special dietary requirements. When we get closer to the event, we will confirm the food options available.
We provide free water stations throughout the festival site. You are very welcome to bring an empty bottle to refill throughout the day.
Campers may bring a personal allowance of food and drink to consume on the campsite. No disposable BBQs or fires allowed on the festival campground. You may bring a small camping stove with camping gas canisters (up to 2.7 kg in gas weight), which must be used outside your tent. Glass is allowed on the campsite. Campers will have access to a free water tap.
*Baby food and milk excepted
Do you offer disabled access?
Yes, we provide disabled toilets (including Changing Places facilities inside the nearby Brentwood Centre), disabled parking, and a small viewing platform. Disabled guests (and one carer) may book at the discounted Concessions rate (not applicable to Super Early Bird tickets).
Be aware that the Brentwood Festival is held outdoors on a flat grassy field, which may be uneven or muddy.
I need to change the name(s) on my ticket(s)
Can I bring my dog?
Yes, we allow up to 2 well behaved dogs on leads. You will be expected to pick up and dispose hygienically (e.g., in a plastic bag) any animal waste.
Security may ask you at any time to remove your dog(s) from the festival grounds.
Can I bring folding chairs and blankets?
Yes, you may bring your own folding chairs and blankets. For 2018, there will be a “standing only” section near the stage.
Gazebos and tents are NOT allowed within the main festival grounds. Low level sun tents for babies and children are permitted up to a height of 100cm. Festival staff may ask you to remove your sun tent at any time.
What are your other terms & conditions?
- All ticket sales are final and non-refunable unless the festival is cancelled by the Organiser.
- All acts and other information is correct and confirmed at the time of your booking. The Organiser cannot be held responsible if any artists cancel their performance for any reason.
- We reserve the right to change the programme without notice.
- Photographs or any other recordings of sound or images taken by a ticket holder within the festival venue may be used for personal, private, non-commercial and non-promotional purposes only.
- Each ticket holder acknowledges that he/she is likely to be recorded and the resulting content publicly disseminated across a range of media; acknowledges that the police and/or security staff may carry out filming for the security of ticket holders and the
prevention of crime; and agrees that perpetual use may be made, free of charge, of his/her voice, image and likeness captured whilst present at the festival venue.
- Brentwood Festival operates a ‘Challenge 25’ policy for alcohol sales. If you look 25 or younger, you will not be served alcohol unless you can prove you are 18 or older by presenting ID.
- Your vehicle may be searched by security personnel at the vehicle gates on entry to the festival car parks.
- You may be searched at the entrance. Any items which the organisers consider may be used in an illegal or offensive manner shall be confiscated. Persons suspected of carrying out illegal and/or offensive activities onsite may be searched. Anyone resisting confiscation of disallowed items or disregarding these conditions will face eviction from the site.
- Fireworks, Chinese/flying lanterns, flares, and drones, Banned items include fireworks, drones, Chinese lanterns, LED pointers, or any items that make loud noises or create bright or flashing lights are not permitted. The burning of plastics is not allowed.
- To protect your own safety and those of other guests, please act responsibly.
- Medical treatment at the Brentwood Festival is provided by an external agency who are a separate legal entity. Brentwood Festival Ltd accepts no liability for any injury, claim or damages resulting from any medical treatment on site.
- Smoking and vaping is not permitted in enclosed public areas.
- Brentwood Festival Ltd does not offer refunds in the event of lost or stolen tickets or personal items or car theft.
- Please use the litter bins and recycling points provided.